I called and asked again this morning why the app wasn't showing me any rooms for my stay that starts tomorrow and they came clean and said they don't let people choose their own rooms.

A few months back I asked the front desk why I couldn't choose my room and the manager on duty lied to me and told me they were full so there were no rooms available other than the one they assigned me (the parking lot was empty). I'm a Hilton Diamond member and I've stayed at probably 75-100 different Hilton properties and I've only seen this nonsense at this property. Why it gets a one-star review now is that in the last year or two they disabled the ability of guests to choose their own room in the Hilton app when they check in.

The hotel has had its ups and downs with different remodels and staff but I kept going back because it's a convenient location, it has been consistently clean enough, and I had figured out the best rooms and could choose them before checking in. It's been probably 125 nights or so in total, give or take, and at one point a couple years ago I was staying there so frequently that the front desk staff would hand me my key when I walked in without asking for ID because they knew me on sight. This has been a light year, so I've only spent 12 nights there to date. I've stayed at this property for work travel somewhere around 20 nights a year on average for many years. Hotels near South University - West Palm Beach.Hotels near Lincoln College of Technology.Hotels near Palm Beach Academy Health & Beauty.Hotels near Palm Beach Athletic Wear & Yoga Studio.

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